Terms and conditions
Version 1.0 — 24 September 2026. Terms applicable to services sold under the CyberNovaLabs.io brand, exclusively to business customers.
1. Parties and scope
The provider is Singularity Group B.V. (KvK 99939169, Kraijenhoffstraat 137-A, 1018 RG Amsterdam, the Netherlands), acting on behalf of Cybernova Labs B.V., a company in formation operating the CyberNovaLabs.io brand; upon registration, Cybernova Labs B.V. takes over the contracts concluded in its name. These terms apply to every offer and contract, to the exclusion of the customer's terms. Services are for businesses only and are not offered to consumers.
2. Quotes and orders
Each service is subject to a written quote setting out the scope, price and, where relevant, the term. Unless stated otherwise, a quote is valid for 30 days. The contract is formed by written acceptance of the quote, including by email. In case of conflict, the quote prevails over these terms.
3. Prices, invoicing and payment
Prices are in euros, excluding VAT. Customers established in the Netherlands: Dutch VAT on top. Business customers established in another EU Member State with a valid VAT number: reverse charge. Unless the invoice states otherwise, invoices are payable within 30 days. Late payment automatically incurs the statutory commercial interest (article 6:119a of the Dutch Civil Code) and a flat €40 recovery fee, without prejudice to justified actual costs. The provider may suspend its services after a formal notice has remained without effect for 14 days.
4. Term and termination
B2B appointments: no minimum term; the customer may stop at any time by email to contact@cybernovalabs.io. Services performed up to that date (in particular meetings already booked) remain payable. Websites on the Care Plan: initial 12-month term, then continuing without a fixed term, terminable by email; the site, files and domain transfer code are handed over within 5 business days. Site Only: one-off price, annual hosting. Other services: as set out in the quote. Either party may terminate for a material breach by the other party not remedied within 30 days of written notice.
5. B2B appointments
A “qualified” meeting is a meeting with a person who meets the qualification criteria agreed in writing with the customer before launch (for example sector, size, role, need), confirmed and placed in the customer's calendar with a prospect brief. The pricing model (per meeting or monthly fee), target volumes and the handling of no-shows are set out in the quote. Messages sent in the customer's name are approved by the customer. The provider uses the agreed means; it does not guarantee a number of sales or the prospects' decisions.
6. Websites
The site and the domain are registered in the customer's name. The provider does not guarantee any search engine ranking. Content supplied by the customer (text, images, logos, information) remains the customer's responsibility.
7. Software, AI, branding and training
Scope, deliverables, timeline and acceptance criteria are described in the quote. Unless agreed otherwise, deliverables are deemed accepted if no reasoned written objection is made within 10 business days of delivery. Trilio is not yet commercially available; its terms of use will be published when it opens. Jarvis is shown as a demonstration and is not for sale.
8. Customer obligations
The customer provides the necessary information, access and approvals on time, warrants that it holds the rights to the materials it supplies, and that its offer and messages comply with applicable law. Delays attributable to the customer extend deadlines accordingly.
9. Intellectual property
Upon full payment, the customer holds the rights to the deliverables created specifically for it (website, content, custom software), to the extent described in the quote. The provider retains its pre-existing or generic tools, libraries, methods, templates and know-how, and grants the customer a non-exclusive licence to use them as needed for the deliverables. Open-source components remain subject to their own licences. The provider may name the customer as a reference unless the customer objects in writing.
10. Personal data
Each party complies with the General Data Protection Regulation (GDPR). Where the provider processes personal data on the customer's behalf (for example in an appointment campaign), a data processing agreement under Article 28 GDPR is concluded. See also the site's privacy policy.
11. Confidentiality
Each party keeps confidential the non-public information received from the other party, during the contract and for two years after it ends.
12. Liability
The provider has a best-efforts obligation. Its total liability for all damages is limited to the amount excluding VAT paid by the customer under the relevant contract in the 12 months preceding the event giving rise to liability. Indirect damages (loss of revenue, profit, data or reputation) are excluded. These limitations do not apply in case of intent or gross negligence.
13. Force majeure
Neither party is liable for a failure caused by an event reasonably beyond its control (including a widespread outage of a hosting provider or network, a decision of an authority, a disaster). If the impediment lasts more than 60 days, either party may terminate the contract in writing.
14. Subcontracting
The provider may use subcontractors and remains responsible for them towards the customer.
15. Governing law and disputes
The contract is governed by Dutch law. The Vienna Convention on the International Sale of Goods is excluded. The parties first seek an amicable solution; failing that, any dispute falls under the exclusive jurisdiction of the Amsterdam District Court (rechtbank Amsterdam).
16. Changes
The provider may amend these terms; the applicable version is the one in force on the date the quote is accepted. In case of translation, the Dutch version prevails for customers established in the Netherlands and the French version for others, unless agreed otherwise.